近期可以发货

I do appreciate your trust and support on me, just like most enterprises, we are gradually resuming our business, I do appreciate that if you could wait a little longer for the shipment，since I am already prepare your order, and could arrange the shipment within XX days.

发货时间不确定

I do appreciate your trust and support on me, just like most enterprises, we are gradually resuming our business, if you could wait to XXX. I could give you a coupon on your next order, or I could send one more item as the gift.

买家执意取消订单

I do understand that you can’t wait for that long. You could request the refund in your account, if you need any assistance, you may contact us, we will help you with it.